Frequently Asked Questions
FAQ - Vernox
📦 Shipping & Delivery
Q: How long does shipping take?
A: We work hard to get your order to you as quickly as possible! Estimated delivery times are:
- United States: 7-14 business days
- International: 14-31 business days
Delivery times may vary based on location, customs processing, and carrier delays.
Q: How can I track my order?
A: Once your order has shipped, we’ll send you a tracking number via email. You can enter it on our Track Your Order page to see real-time updates.
Q: Do you offer express shipping?
A: At this time, we only offer standard shipping, but we’re working on adding faster shipping options soon!
🔄 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy from the date of delivery. If you’re not satisfied with your purchase, you can return it for a refund or exchange.
Q: How do I start a return?
A: Simply contact our customer support team at vernox.store@outlook.com with your order details, and we’ll guide you through the return process.
Q: Do I have to pay for return shipping?
A: Return shipping costs may apply unless the item arrived damaged or defective.
Q: How long does it take to get a refund?
A: Once we receive your return, refunds are processed within 3-7 business days back to your original payment method.
Q: What if my order arrives damaged or incorrect?
A: We sincerely apologize for any issues with your order! If you receive a damaged, defective, or incorrect item, please contact us at vernox.store@outlook.com within 48 hours of delivery. Attach photos of the item and packaging, and we’ll work quickly to send a replacement or issue a refund.
💳 Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment methods at checkout.
Q: Can I change or cancel my order after placing it?
A: Orders are processed quickly, but if you need to make a change or cancel, contact us ASAP at vernox.store@outlook.com. If your order has already shipped, we won’t be able to modify it, but you can request a return.
🛒 Products & Availability
Q: Are the products on Vernox high quality?
A: Yes! We carefully select and test our products to ensure they meet high-quality standards. Your satisfaction is our priority!
Q: What if the item I want is out of stock?
A: If a product is out of stock, you can sign up for restock notifications on the product page, and we’ll email you as soon as it’s available again.
❓ Need More Help?
Our support team is always happy to assist! Contact us anytime at vernox.store@outlook.com or visit our Contact Us page.